Training and Development

There is always room for improvement.  Our trainings are NOT lectures; they’re experiential learning sessions that involve trainees in their own educations.  Hendrickson Business Advisors believes that the spaced repetition of trainings helps the ideas stick far more effectively than one initial training and no follow-up.  Consider these questions:

• Do your customer service representatives need any tools or skills to help them serve irate customers while maintaining their composure? 
• Could your management team benefit from better speaking skills so that staff meetings are productive sessions for idea sharing? 
• Would newly promoted managers be more effective budgeters if they were better at understanding financial statements?
• How much awareness could you generate if all of your employees knew how to discuss what you do with their friends and acquaintances in a positive way?
• Are you using electronic media appropriately and to their fullest advantage?
• Have you attended workshops or seminars that provide excellent content but that content is lost when you return to your daily business with no seminar follow up?

Every organization has one or more managers.  Some have hundreds.  Yet of those managers, how many are truly leaders?  A manager is defined by his or her title and responsibilities.  Managers oversee some aspect of a business and are accountable for the work of those who serve under them.  A leader is defined by his or her actions.  Leaders may or may not be in management positions and - whether by example, charisma, or popularity - inspire those around them to greatness.

Management training teaches the skills and techniques by which managers oversee their responsibilities in the organization. 
Leadership development helps organizations uncover the leadership potential and skills present in their workforce.  It teaches leaders to focus those skills in a positive way to the benefit of both the organization and those who work there. 

Both management training and leadership development can take place in a group setting or through one-on-one coaching.  Sometimes others in the company are aware of the training, other times the extra help is provided privately.

A brief description of the difference between managers and leaders*:

• Managers administer - Leaders innovate
• Managers focus on processes - Leaders focus on people
• Managers have a shorter term view - Leaders have a longer term view
• Managers ask “how” and “when” - Leaders as “what” and “why”
• Managers have their eye on the bottom line - Leaders have their eye on the horizon
• Managers accept - Leaders challenge

*Source:  "Learning to Lead: A Workbook on Becoming a Leader", pg. 9. Perseus Books / Addison Wesley, 1997

Through our partnership with Dale Carnegie Training - St. Louis, we offer the full range of more than one hundred time-tested and proven courses. Topics include Communicating with Diplomacy and Tact, Managing Multiple Demands on Your Time, Effective Presentations, and the original Dale Carnegie Course.